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The Role

This role requires an exceptionally hands on, motivational team member who will work side by side with the hotel team, ensuring standards and service are delivered consistently, providing a first-class service to all guests. Reporting into the Front Office Manager, you will be able to demonstrate a strong work ethic, while working closely with other departments ensuring the smooth running of the hotel.

The Person

  • Direct experience within a similar role.
  • A strong, ambitious individual, looking for a challenge, driven by 100% customer satisfaction.
  • Commercially driven to help achieve targets and budgets.
  • Exemplary communication skills.
  • Be a team player with the desire to develop yourself and those around you.
  • Great organisational and administrative skills.
  • Able to work a variety of shift patterns including breakfasts, evenings and weekends as required.
  • A variety of contracted hours are offered for this role
  • Experience of working with Opera PMS is an advantage.

Key Responsibilities will be to:

  • Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
  • Provide excellent customer service across the entire operation including the Reception, as well as in the Bar and Restaurant as required by the business
  • Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.
  • Anticipate guests needs where possible and react to those needs to enhance the guest experience
  • Maximise sales through up-selling, using incentives and promotions and most importantly drive guest loyalty through the recognised brand recognition programme.
  • Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently, maximising revenue streams at all times.
  • Assist the handling and resolving of guest problems or issues as necessary.
  • Adhere to all Health and Safety procedures and Fire Life Safety standards at all times.